Privacy Policy

Wound Care Solutions Pty Ltd is a specialist wound nurse practitioner practice operating in Wonthaggi, Victoria, and providing telehealth services across Australia. Our principal clinician is an endorsed Nurse Practitioner registered with the Australian Health Practitioner Regulation Agency (AHPRA).

Contact: [email protected] | 0488 921 821 | 13 Old Rifle Range Road, Wonthaggi VIC 3995

We may collect the following types of personal information:

Identity information: name, date of birth, gender. Contact information: address, phone number, email address. Health information: medical history, wound assessments, diagnoses, treatment plans, medications, referrals, and clinical notes. Funding information: Medicare number, NDIS plan details, Home Care Package details, TAC or WorkSafe claim numbers. Payment information: billing details (we do not store full card numbers). Communications: enquiries submitted via our contact form or by phone or email.

We collect personal information directly from you when you contact us by phone, email or through our website contact form, attend a consultation (in clinic, home visit or telehealth), provide a referral letter or clinical documentation, or consent to us communicating with your GP or treating team.

We may also collect information from third parties such as your referring GP, treating specialists, NDIS plan managers, Home Care Package providers, TAC or WorkSafe Victoria, with your consent.

We collect and use your personal information to provide wound care assessments, management plans and clinical services; communicate with your GP and treating team (with your consent); process payments and manage billing with funding bodies; meet our legal and professional obligations as a registered health practitioner; respond to your enquiries; and improve our services.

We will not use your personal information for any purpose other than those described above without your consent, unless required or authorised by law.

We may disclose your personal information to your GP, treating specialists and other members of your healthcare team (with your consent); NDIS plan managers, Home Care Package providers, TAC or WorkSafe Victoria for billing and service coordination purposes; Medicare Australia for claiming purposes; our professional indemnity insurer if required; and government agencies or regulators where required by law (e.g. AHPRA, mandatory reporting obligations).

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Health information is sensitive information under the Privacy Act. We handle your health information with the highest level of care and confidentiality. We collect, use and disclose health information only as necessary to provide your clinical care and to meet our professional and legal obligations as a registered health practitioner.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Clinical records are stored securely. Electronic records are protected by appropriate technical safeguards.

If you believe your personal information has been compromised, please contact us immediately.

We retain health records in accordance with applicable legislation and professional guidelines. Under Victorian law, adult health records must be retained for a minimum of 7 years from the date of last entry, or until the patient turns 25 years of age (whichever is later) for records relating to patients who were minors.

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, incomplete or out of date. To make a request, please contact us in writing at [email protected]. We will respond within 30 days.

In some circumstances we may decline access as permitted by the Privacy Act, and we will explain our reasons if we do so.

If you have a complaint about how we have handled your personal information, please contact us in the first instance at [email protected]. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Our website may collect non-personal information such as browser type, pages visited and time spent on the site for the purpose of improving our website. We may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, though this may affect some website functionality.

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically.